Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the FloridaHomeWatchOS web application, mobile features, APIs, and related services (collectively, the "Platform"). The Platform is operated by Haint Blu Investments LLC, a Florida limited liability company doing business as "Florida Home Watch OS" ("Company", "we", "us", or "our"). By creating an account, clicking "I agree", or otherwise accessing or using the Platform, you ("Operator", "you") agree to be bound by these Terms.

1. Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a contract in the state where your business is located to use the Platform. The Platform is designed for licensed or insured Home Watch businesses and is currently offered to businesses operating in Florida. You are responsible for the accuracy of all information you provide and for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account, including activity by your staff, Reporters, and anyone else you allow to use your account, and for their compliance with these Terms.

If Company makes the Platform available in states other than Florida, these Terms apply to your use of the Platform in every state. You are responsible for complying with the laws of each state and locality where you operate and where the properties you service are located, including any licensing, registration, recording, privacy, and consumer laws. Company may offer different features, prices, or terms in different states.

2. License to Use the Platform

Subject to your continuing compliance with these Terms, Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely to operate your own Home Watch business. No other rights are granted by implication, estoppel, or otherwise.

3. Intellectual Property Ownership

All right, title, and interest in and to the Platform — including, without limitation, all software, source code, object code, user interfaces, designs, layouts, graphics, logos, icons, copy, documentation, audio, video, workflows, checklists, templates, visit-report formats, storm protocols, HOA-handling logic, scheduling and routing logic, database schemas, data models, AI prompts and configurations, and any derivatives, improvements, or modifications thereof (collectively, the "Company IP") — are and shall remain the sole and exclusive property of Haint Blu Investments LLC, doing business as Florida Home Watch OS. The Company IP is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. Except for the limited license expressly granted in Section 2, no rights in the Company IP are granted to you.

4. Restrictions

You agree that you will not, and will not permit any third party to:

• copy, reproduce, republish, frame, mirror, distribute, transmit, sell, rent, lease, loan, sublicense, or otherwise transfer the Platform or any Company IP;
• reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, algorithms, structure, or organization of the Platform, except to the limited extent applicable law expressly prohibits this restriction;
• scrape, crawl, harvest, or use any automated means (including bots, spiders, or scripts) to extract data, content, layouts, or designs from the Platform;
• resell, sublicense, white-label (other than the operator-branded homeowner portal expressly provided by the Platform), or otherwise commercially exploit access to the Platform;
• use the Platform to build, train, or improve a competing product, service, or dataset, including by using outputs of the Platform as training data;
• remove, obscure, or alter any proprietary notices, trademarks, or attributions on the Platform;
• upload or transmit any malicious code, or attempt to gain unauthorized access to the Platform, other accounts, or our infrastructure;
• use the Platform in violation of any applicable law, regulation, or third-party right, including the laws of Florida and of any other state or locality where you operate or where the properties you service are located, and HOA rules applicable to those properties.

5. Confidentiality of Proprietary Workflows

The Platform includes proprietary Florida-specific workflows, checklists, templates, visit protocols, storm and hurricane preparedness procedures, HOA-compliance logic, and other operational know-how (collectively, "Proprietary Workflows") that constitute Company trade secrets. You agree to treat all Proprietary Workflows as confidential information, to use them only to operate your Home Watch business within the Platform, and not to disclose, publish, or share them — in whole or in part, in any medium — with any third party, including any competitor of Company. This obligation survives termination of your account.

6. Your Content

You retain ownership of the data you enter into the Platform, including client records, visit notes, and photos ("Operator Content"). You grant Company a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Operator Content solely as needed to provide and improve the Platform, to enforce these Terms, and as otherwise permitted by our Privacy Policy. You represent and warrant that you have all rights necessary to upload Operator Content and to grant this license, including the consent of homeowners depicted or referenced in visit photos and reports where required by law.

6a. AI-Assisted Features

The Platform offers an optional AI Integration feature that transcribes spoken narration and suggests checklist matches or draft report language based on that narration. AI-generated content is a drafting aid only. It is not a substitute for your own direct observation, judgment, or professional obligations as the Operator, and Company makes no representation that any AI-generated transcription, suggestion, or draft language is accurate, complete, or appropriate for inclusion in a report without your review.

You are solely responsible for reviewing, editing, and confirming the accuracy of any AI-assisted content — including transcripts, checklist suggestions, and draft issue language — before it is submitted, saved, or sent to a Homeowner. You agree not to rely on AI-generated content as a substitute for your own direct observation of the property, and you acknowledge that final responsibility for the content and accuracy of every report rests with you as the Operator, regardless of whether AI assistance was used in drafting it.

Voice recording. The voice-recording feature is designed for you and your staff to narrate your own observations. You are solely responsible for complying with every federal, state, and local law that applies to recording spoken words, including Florida's Security of Communications law (Chapter 934, Florida Statutes) and the laws of any other state where a recording is made, some of which require the consent of every person being recorded. You agree not to record any conversation with a homeowner, guest, contractor, or other person unless every person being recorded has consented, and to stop recording whenever someone who has not consented is present. You represent and warrant that you have obtained every consent required from your staff, your clients, and any other person whose voice may be captured. Recordings and transcripts made through your account are your Operator Content, and your obligations under Section 12 apply to any claim arising from them. Raw audio recordings are automatically and permanently deleted 30 days after the visit report is submitted (or 30 days after recording, if the visit is never submitted); the written transcript remains with the visit record. If you need to keep a recording longer, you are responsible for saving your own copy before it is deleted.

6b. Third-Party AI Tool Connections

The Platform may allow you to connect third-party AI assistants or tools ("Connected AI Tools") to your account for supplemental functionality. Any such connection is optional and made at your discretion. Company limits the data made available to a Connected AI Tool to what is necessary for the connected functionality, and you may revoke a Connected AI Tool's access at any time from your account Settings. Once you connect a Connected AI Tool, that tool's own terms of service and privacy policy govern its handling, storage, and use of any data you have authorized it to access; Company is not responsible for the acts, omissions, or data practices of any Connected AI Tool or its provider.

6c. Property, Keys, and Access Information

Company provides software only. Company does not perform Home Watch visits and does not take possession, custody, or control of any home or property, or of any keys, lockboxes, garage or gate remotes, alarm or gate codes, or other access devices or information. You are solely responsible for the physical handling of keys and access devices, for the access information you choose to store in the Platform, for deciding which of your staff may view it, and for promptly changing any code you believe has been exposed.

6d. Vendors and Payment for Vendor Work

The Platform lets Operators send a Homeowner's approved vendor a private link to reply with an estimated cost and available dates. Vendors are independent businesses. Neither Company nor the Operator performs, supervises or warrants vendor work. Any work, invoice and payment are between the Homeowner and the vendor; Company does not collect, hold or guarantee vendor payments. Operators may share a Homeowner's contact information with a vendor only with the Homeowner's in-app consent or other documented permission, and are responsible for any information they share outside the Platform. Vendors who receive Homeowner contact information agree on the vendor page to use it only for that job and keep it private.

7. Fees and Payment

If your plan includes paid features, fees are billed in advance and are non-refundable except as required by law or expressly stated by Company in writing. You are responsible for all applicable taxes. Company may change pricing on reasonable notice; continued use after the effective date constitutes acceptance of the new pricing.

7a. Seasonal Lite

Seasonal Lite is an optional reduced monthly price for your plan during your slow months. You may request up to five (5) consecutive Lite months in any twelve-month period. Lite prices are shown on your Billing page before you request them. During Lite months you keep full access to the Platform, but the number of clients with an "active" status may not exceed the Lite client limit for your plan, which is also shown on your Billing page. Add-ons, including AI features, are billed at their regular price.

A Seasonal Lite request is not a billing change by itself. Company reviews each request and makes the change for you, and will confirm it to you in the Platform and by email before your price changes. Company will also remind you before your Lite months begin and before full price resumes. Company may decline a request and will tell you why.

Twelve-month commitment. By requesting Seasonal Lite you agree to keep your subscription for twelve (12) months beginning on the first day of your first Lite month. If you cancel, or your subscription ends for non-payment, before that twelve-month period ends, you authorize Company to charge your payment method on file, as a one-time charge, the total Lite discount you received (the difference between your plan's regular monthly price and the Lite price, for each Lite month you used). If you remain subscribed for the full twelve months, no such charge applies.

If you are a Founding Member, your founding discount does not apply during Lite months; the remaining discounted months resume when full price returns.

7b. Online Payments from Homeowners

If you accept homeowner invoice payments through the Platform, you do so through your own Stripe account, which you connect to the Platform. Stripe's own services agreement applies to your Stripe account, and you accept it when you connect.

Stripe fees. You pay all Stripe fees on payments to your Stripe account, including processing, invoicing, payout, and dispute fees. Stripe deducts them from your Stripe balance. Company does not pay Stripe fees for you.

Platform fee. For each homeowner invoice paid online through the Platform, whether from the invoice email or the homeowner portal, Company collects a platform fee of three percent (3%) of the invoice amount. Stripe deducts it automatically at the time of payment. The platform fee is not refunded if you later refund the homeowner or a payment is disputed, unless required by law.

Processing fee shown to homeowners. When a homeowner pays inside the homeowner portal, the Platform adds a card or bank (ACH) processing fee line to the payment. You are responsible for following card network rules and any laws that apply to processing fees or surcharges where you and your homeowners are located.

Refunds and disputes. Refunds, chargebacks, and disputes are between you, your homeowner, and Stripe, and are paid from your Stripe balance.

Card and bank details. Company never receives or stores homeowners' full card or bank account numbers; Stripe handles them.

8. DMCA and Copyright

Company respects the intellectual property rights of others and expects users to do the same. We reserve all rights and remedies under the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"). Notices of claimed copyright infringement should be sent to our designated agent at support@floridahomewatchos.com with the information required by 17 U.S.C. § 512(c)(3). We will respond to valid notices, including by removing or disabling access to allegedly infringing material and by terminating accounts of repeat infringers.

9. Termination for Violation

We may suspend or terminate your account immediately and without prior notice if we reasonably believe you have violated these Terms, including any intellectual property, confidentiality, or restriction provision (Sections 3, 4, or 5), or if your continued use poses a risk to Company, the Platform, or other users. Upon termination, your license under Section 2 ends immediately and you must cease all use of the Platform and the Company IP. Sections 3, 4, 5, 8, 10, 11, 12, and 14 will survive any termination.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL CODE, OR THAT GPS COORDINATES, TIMESTAMPS, PHOTOS, OR REPORTS WILL BE ERROR-FREE OR ADMISSIBLE AS LEGAL EVIDENCE. THE PLATFORM IS A BUSINESS TOOL — IT IS NOT A SUBSTITUTE FOR INSURANCE, LICENSED SECURITY SERVICES, EMERGENCY RESPONSE, OR PROFESSIONAL JUDGMENT BY YOU AS THE HOME WATCH OPERATOR. COMPANY FURTHER DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR APPROPRIATENESS OF ANY AI-GENERATED TRANSCRIPTION, SUGGESTION, OR DRAFT CONTENT, AND ALL SUCH CONTENT MUST BE INDEPENDENTLY REVIEWED AND CONFIRMED BY THE OPERATOR BEFORE USE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. COMPANY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNTS PAID BY YOU TO COMPANY FOR THE PLATFORM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (b) ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Indemnification

You agree to defend, indemnify, and hold harmless Company and its officers, directors, members, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Platform, (b) your Operator Content, including any AI-assisted or AI-generated content you review, edit, submit, or send to a Homeowner, (c) your violation of these Terms, or (d) your violation of any law or any third-party right, including any homeowner, HOA, or property owner right.

13. Modifications

We may update these Terms from time to time. Material changes will be announced via the Platform or by email to the address on your account. Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the updated Terms.

14. Governing Law and Venue

These Terms and any dispute arising out of or related to them or the Platform are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The exclusive venue and personal jurisdiction for any action arising out of or related to these Terms or the Platform shall lie in the state and federal courts located in Hillsborough County, Florida, and you irrevocably consent to such venue and jurisdiction and waive any objection based on inconvenient forum.

14a. Events Beyond Our Reasonable Control

Company is not responsible for any delay or failure to perform caused by events beyond its reasonable control, including hurricanes, tropical storms, floods, fires, power, internet, or cellular network outages, failures of hosting, AI, mapping, email, payment, or other third-party service providers, government orders, pandemics, labor disputes, or acts of war or terrorism. During such events, features such as GPS, photos, notifications, and reports may be unavailable or delayed. You are responsible for keeping your own backup method for completing visits and contacting homeowners.

15. Miscellaneous

If you have signed a separate written agreement with Company (for example, a Founding Member Early Access Agreement or a data processing agreement), that agreement controls over these Terms where the two conflict. Otherwise, these Terms, together with our Privacy Policy, constitute the entire agreement between you and Company regarding the Platform and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to Company must be sent to support@floridahomewatchos.com.

16. Contact

Haint Blu Investments LLC (DBA Florida Home Watch OS)
Email: support@floridahomewatchos.com