Trust & Privacy

• Email and password — Operators and homeowners sign in with a verified email address and password. Passwords must be at least 8 characters.
• Google sign-in — Users can also authenticate with their Google account for a faster, password-less experience.
• Email confirmation — New accounts require email confirmation before first sign-in, preventing sign-ups with invalid or mistaken addresses.
• Leaked-password protection — During sign-up and password changes, passwords are checked against known breached databases (Have I Been Pwned). Common or leaked passwords are rejected.
• Password reset — Forgotten passwords can be reset via a time-limited, single-use link sent to the registered email address.
• Session management — Authentication sessions are managed securely and invalidated on sign-out.

• HTTPS everywhere — All traffic between your browser and our servers is encrypted with TLS. We do not serve content over unencrypted HTTP.
• Row-level security (RLS) — Database access is enforced at the row level. Users can only read and write data they own or have explicit permission to access. Operators see only their own clients and visit reports; homeowners see only their own property data.
• Encrypted storage — Data at rest is protected by the platform provider's encryption mechanisms.
• Secure hosting — The application is hosted on a managed edge platform with automatic security patching and DDoS protection.

FloridaHomeWatchOS is a Florida-based platform serving Florida Home Watch companies and their clients. We comply with the data privacy laws that apply to our business:

• Florida Information Protection Act (FIPA) — Fla. Stat. § 501.171. FIPA applies to all businesses that acquire, maintain, store, or use personal information of Florida residents. It requires reasonable measures to protect and secure personal data, and mandates breach notification to affected individuals within 30 days if a breach is likely to result in identity theft or financial harm. We maintain appropriate security controls and have procedures in place to assess and respond to any security incident.
• Florida Digital Bill of Rights (FDBR) — Fla. Stat. §§ 501.701–501.721, effective July 1, 2024. The FDBR grants consumer rights such as access, correction, deletion, and opt-out of targeted advertising. However, it applies only to companies with over $1 billion in global annual revenue that meet additional Big Tech criteria. FloridaHomeWatchOS does not meet these thresholds, so the FDBR does not apply to us. We nonetheless voluntarily honor many of the same principles — such as data minimization and transparent privacy practices — in how we operate.

We collect only the information needed to operate the Home Watch platform:

• Account information — Business name, owner name, email, and phone number for operators; name and email for homeowner portal users.
• Property and visit data — Addresses, visit schedules, GPS coordinates, timestamps, and photos uploaded during home watch visits. This data belongs to the operator and is shared with the homeowner through the white-label portal.
• Communication data — Messages exchanged between operators and homeowners through the built-in messaging system.
• Usage data — Anonymous usage metrics to help us improve performance and reliability. We do not sell or share personal data with third parties for advertising.

• Data is retained for as long as your account is active and necessary to provide the service.
• If you close your operator account, contact us to request deletion of associated data. We will process verifiable requests within 30 days.
• Photos and visit reports may be retained for legal or business-record purposes if required by your jurisdiction, unless you request deletion.

To exercise your privacy rights — including access, correction, deletion, or portability of your personal data — please contact us:

If you discover a security vulnerability in our platform, please report it responsibly to support@floridahomewatchos.com. We appreciate responsible disclosure and will work with you to verify and address issues promptly.