Privacy Policy

This Privacy Policy explains how Haint Blu Investments LLC, doing business as Florida Home Watch OS ("Company", "we", "us"), collects, uses, stores, shares, and protects personal information when you use the FloridaHomeWatchOS platform (the "Platform"). It applies to home watch business operators ("Operators") who hold accounts and to homeowners ("Homeowners") whose properties are serviced through the Platform.

1. Information We Collect

From Operators

• Account and business information: business name, owner name, email address, phone number, primary service area, and password (stored as a salted hash — we never see your plaintext password).
• Operational data: clients, communities, packages, invoices, messages, and any other content you enter into the Platform.
• Device and usage data: IP address, browser/user-agent, timestamps of access, pages viewed, and diagnostic logs.
• Payment information, if applicable, processed by our third-party payment processor (we do not store full card numbers).

From Homeowners (entered by Operators or by Homeowners via the portal)

• Contact and property information: name, email, phone, property address, property type, community/HOA, gate codes or access notes (only if Operators choose to store them), seasonal travel windows, and emergency contacts.
• Visit records: visit timestamps, GPS coordinates captured at the property during a visit, checklist results, narrative notes, and photographs of the property.
• Messages exchanged between Homeowner and Operator through the Platform.

2. GPS Coordinates and Visit Photos

When an Operator performs a visit, the Platform captures the device's GPS coordinates and a timestamp at the moment the visit is started or photos are taken. This evidence is used to verify that visits occurred at the correct property and time. GPS coordinates are stored in our database alongside the visit record. Visit photos are stored in a private, access-controlled object storage bucket (the visit-photos bucket); they are not publicly accessible and are served only via short-lived signed URLs to authenticated users with permission to view that visit. Date, time, and coordinates may also be visibly stamped onto the photo image.

2a. AI-Assisted Voice Narration

If an Operator enables the optional AI Integration feature, the Platform allows Operators and their staff to record spoken narration during a visit. This audio is:

• Uploaded to a private, access-controlled storage bucket and retained as part of the permanent visit record.
• Processed by third-party AI service providers (currently OpenAI for transcription and Google for narration analysis), accessed through our infrastructure partner's AI gateway, solely to convert speech to text and to assist in matching narration to checklist items.
• Never used to train AI models for OpenAI, Google, our infrastructure partners, or any third party.
• Never submitted, saved, or sent to the Homeowner or included in any report without the Operator or Reporter first reviewing the draft transcript and confirming its accuracy.

The Platform automatically scans AI-generated text for specific words that could misrepresent the scope of a home watch visit (for example, implying an "inspection," a "guarantee," or that something was "verified") and requires the Operator or Reporter to review and resolve any flagged language before it can be included in a report. Both the original transcript and any AI-suggested language are retained so the full history of what was recorded and what was ultimately submitted can be reviewed if ever needed.

3. How We Use Information

• To provide and maintain the Platform and its features.
• To authenticate users, enforce role-based access (operators vs. homeowners), and prevent abuse.
• To generate visit reports, dashboards, invoices, and notifications, and to enable messaging between Operators and Homeowners.
• To send transactional emails (account, invites, visit reports, password reset).
• To improve reliability, debug issues, and protect the security of the Platform.
• To comply with legal obligations and enforce our Terms of Service.
• To provide AI-assisted transcription and drafting support for visit narration, subject to mandatory human review before any AI-assisted content is included in a report (see Section 2a).

We do not sell personal information, and we do not use Operator or Homeowner data — including AI voice narration — to train AI models, for ourselves or for any third party.

4. How We Share Information

• Between Operator and their Homeowners. Homeowners can see visit records, photos, and messages for their own property only. Operators can see data for the clients they own. Operators cannot see other operators' clients or visits.
• Service providers (subprocessors). We use trusted vendors for hosting, database, authentication, object storage, transactional email delivery, and infrastructure monitoring. These vendors process data on our behalf under written terms and only as needed to operate the Platform. This includes AI service providers (currently OpenAI and Google) used solely to transcribe and analyze visit narration audio when the Operator has enabled AI Integration; these providers do not use Platform data to train their models.
• Legal and safety. We may disclose information when required by law, valid legal process, or to protect the rights, property, or safety of Company, our users, or the public.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred subject to this Privacy Policy.

5. Data Retention

We retain Operator account data and Operator Content for as long as the Operator's account is active. If an Operator deletes a client record, that record and its associated visits, invoices, messages, and portal invites are permanently removed at the time of deletion — this action cannot be undone. If an Operator closes their account entirely, contact us at support@floridahomewatchos.com to request deletion of remaining account data; we will process verified requests within thirty (30) days.

6. Homeowner Data Rights and Deletion

Homeowners may request access to, correction of, or deletion of their personal information by contacting their Operator directly or by emailing support@floridahomewatchos.com. Upon a verified deletion request, we will delete or de-identify the Homeowner's personal information (including visit photos and GPS coordinates associated with that Homeowner's property) within thirty (30) days, except where retention is required by law or to resolve a dispute. Because Operators are the "owners" of their client records for purposes of the Platform, we will generally route Homeowner requests through the responsible Operator and notify the Operator of the request.

7. Florida Law Compliance

We comply with applicable Florida law governing personal information and consumer data, including the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, which requires reasonable security measures and timely notification of qualifying security breaches. Florida residents may have additional rights regarding their personal information; to exercise those rights, contact us at support@floridahomewatchos.com. If you are a Florida resident requesting deletion or access, please identify yourself and the Operator or property record at issue so we can verify your request before acting on it. See also ourTrust & Privacypage for additional Florida-resident guidance.

7a. Homeowners Residing in Other States

FloridaHomeWatchOS is designed for and operated by Florida-based home watch businesses servicing Florida properties. Many of the homeowners whose properties are serviced are seasonal residents ("snowbirds") who primarily reside in other states. If you are a resident of a state with its own consumer privacy law (such as California's CCPA/CPRA), you may have additional rights regarding your personal information beyond what Florida law requires. To exercise any such rights, contact us at support@floridahomewatchos.com and identify your state of residence; we will honor valid requests to the extent required by applicable law.

8. Children's Privacy

The Platform is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to the Platform, contact us at support@floridahomewatchos.com and we will take appropriate action.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (HTTPS/TLS), authentication, role-based access controls, row-level security in our database, and access-controlled storage for visit photos. No system is perfectly secure; you are responsible for safeguarding your account credentials and notifying us promptly of any suspected unauthorized access.

10. International Users

The Platform is operated from the United States and is intended for use by home watch businesses and homeowners in Florida. If you access the Platform from outside the United States, you understand that your information will be processed in the United States, which may have data-protection laws different from those of your country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via the Platform or by email. Continued use of the Platform after the effective date of the updated Policy constitutes acceptance of the update.

12. Contact Us

Questions, requests, or complaints about this Privacy Policy may be sent to:
Haint Blu Investments LLC (DBA Florida Home Watch OS)
Email: support@floridahomewatchos.com